Your little one’s first innerwear is on us. This includes boys innerwear such as briefs, trunks and inner vests as well as girls innerwear such as hipsters, bloomers, boyshorts, slips and spaghettis. Yes, you read that right!

1. In case you’ve purchased a single innerwear and you’re not happy with it, we’ll exchange it for another product. We’ll have the product picked up and replaced for any size, print or colour issues.

2. In case you’ve bought a multi-pack, we request you to get your little one to try on only one piece from the pack. If it doesn't fit the way it should, you can have the entire pack sent back to us for an exchange. You’d have received a 'Used' sticker in your package which you can place on the innerwear your child tries on. We’ll have all the products in the multi-pack picked up and replaced for any size, print or colour issues.

Please note this will be applicable for only 15 days, counting from the date of delivery of your child’s first innerwear.

Here’s how you go about this:

Step 1: Get in touch with our customer support team. Email us on care@xylife.com or reach us on +91 9327827058 within 15 days of receiving the order.

Step 2: Share your order details and request for an exchange or return. Please share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 7 business days. We will initiate the exchange or replacement process only if the products are in their original packaging with their seals, labels and barcodes intact.

WE WANT YOU AND YOUR LITTLE ONE TO BE HAPPY WITH OUR PRODUCTS BUT HERE’S THE THING…

• The product is damaged due to misuse or overuse.
• The product is returned without original packaging, including price tags, labels, freebies and other accessories or if the original packaging is damaged.
• Defective products that are not covered under seller/manufacturer’s warranty.
• The request is initiated after 15 business days of order delivery for innerwear and 30 business days of order delivery for outerwear.
• Please note: For select marketing campaigns or sale periods, special exchange/return rules may apply. Information regarding this is mentioned on the promotion banner. For any clarification, please feel free to get in touch with our customer care team.

Not happy with what you’re seeing or the way it fits your little one? Fret not, we’ve got your back. We’re happy to offer an exchange for another size or another style from any of our collections. In case this is not what you and your little one want, you can have the products returned to us.

Here’s how you go about this:

Step 1: Get in touch with our customer support team. Email us on care@xylife.com or reach us on +91 9327827058 within 30 days of receiving the order.

Step 2: Share your order details and request an exchange or return. Please share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 7 business days. We will initiate the exchange or replacement process only if the products are in their original packaging with their seals, labels and barcodes intact.

Note: If we’re unable to process an exchange due to unavailability of the product for any reason, we’ll credit your money back to the source account from where the payment was made.

WE WANT YOU AND YOUR LITTLE ONE TO BE HAPPY WITH OUR PRODUCTS BUT HERE’S THE THING…

• The product is damaged due to misuse or overuse.
• The product is returned without original packaging, including price tags, labels, freebies and other accessories or if the original packaging is damaged.
• Defective products that are not covered under seller/manufacturer’s warranty.
• The request is initiated after 15 business days of order delivery for innerwear and 30 business days of order delivery for outerwear.
• Please note: For select marketing campaigns or sale periods, special exchange/return rules may apply. Information regarding this is mentioned on the promotion banner. For any clarification, please feel free to get in touch with our customer care team.